FAQ

FREQUENTLY ASKED QUESTIONS


What forms of payment do you accept?
We accept Visa, Master Card, Discover and American Express.

How long will it take for my order to ship?
Generally, orders ship within 1 business day (except on major US holidays). Please see our Shipping Information page.

Do you offer returns or exchanges?
Yes, please see our Return Policy.

Do you ship to Canada?
Yes, please call Customer Service for details, 866-627-3435.

Do you ship to Mexico?

 

No, we do not currently ship to Mexico.

OASE offers other products outside of North America. Why are these products not available in the US?
We take pride in our products and workmanship, and therefore manufacture all our products in our own factories. In order to maintain our high standard of quality, we cannot make all products conform with local requirements (such as electrical power). That said, we do and will make new products available from time to time.

I have a technical question about an OASE product. Where can I get an answer?
You can use the Contact Form to submit a technical question.

I purchased an OASE product on an auction site. Is it covered under your limited warranty?
Our limited warranty covers the product from original date of purchase as evidenced by the original purchase receipt of the item in new condition. This means that if you buy an OASE product at an auction sale, you should insist on getting the original purchase receipt with the item (if the item is used or purchased from a private party); OASE's limited warranty will cover the remaining warranty period.